Contacting your GP Practice

Phoning the surgery

Ringing the surgery is one of the most popular ways to make an appointment, however at peak times the telephone lines can be very busy. The below graph shows the times when the surgery’s telephone lines are usually most busy, and you may experience longer waiting times.

If your need is non-urgent, please consider ringing at another time of the day, or you may wish to use eConsult to get in touch. You can do this here.

Do not use eConsult if your medical problem is urgent. Call the practice or visit www.111.nhs.uk. If you or someone else is seriously ill, and their life is in danger, call 999.

Best times to call the surgery

You can see the busiest times of day on the telephone lines here. Try calling at the green times of day, if your need is not urgent.

The surgery is also usually busier at the start of the week. You may prefer to call later in the week instead.

Accessing the practice

Parking

On-street parking is available on Manor Road which is within walking distance of the practice entrance. There are some restrictions on parking near to the practice.

There is step free access to the practice via the main entrance.

Public Transport

The practice is located close to public transport routes including 119 bus route and West Wickham train station. Further information on bus times can be found on Plan a journey - Transport for London (tfl.gov.uk) and train times on National Rail Enquiries - Official source for UK train times and timetables

Patient Toilets

Patient toilet facilities, including disabled access, are available in the Practice. These are located on the ground floor near the waiting room.

Baby changing facilities are also available.