DNA's (Did Not Attend)
The surgery is currently experiencing unprecedented levels of DNA's at a time where the demand for appointments is at an all time high. Since the beginning of 2023 the surgery has had 534 missed appointments wasting 124 hours of clinical time. It is estimated that this has costed the NHS around £19,500.
Please see this graph that shows the extent of our DNA's:
How To Avoid Becoming A DNA
If you cannot attend or no longer need an appointment, please ring us in advance – ideally 24hours before the scheduled appointment.
Mistakes do happen and the Practice understands that appointments can be forgotten about or overlooked. In such cases, the Practice will take into account the reason given by Patients. However, each Patient receives a text message reminder 24hours before the appointment.
Preference, of course, is for the Practice to know in advance so we can offer the appointment(s) to other Patients in need.
Should You Need To Cancel Your Appointment, Here’s How:
- By telephone – appointments line 020 8777 1293 (we know this can be busy but do please persist)
- If the appointment was booked online, it can be cancelled online also. Use our online form to cancel your appointment
Keep it or cancel it! Someone else needs the appointment!