You may consult any of the doctors. Appointments can be made by calling in at the surgery or telephoning the receptionist on 020 8777 1293. Emergencies will be seen the same day.
There is also the facility to book using Patient Access described below.
If you require urgent medical attention or advice between 8am and 6.30pm a Receptionist will either:
- Arrange for you to speak to a doctor or nurse
- Invite you to attend the surgery to be seen by a doctor
- Arrange a home visit if you are too ill to attend the surgery
Our standard consultations are 10 minutes long. If you feel you have a lot to discuss with the doctor and need more time, please ask for a double appointment. Urgent slots are available every day of the week. If you need an urgent appointment you will be seen as soon as possible on that day. Please help the receptionists by telling them whether or not your problem is urgent.
ALL patients will be given the right to a same day assessment if clinically indicated.
ALL patients being referred to hospital will be given the right to choose their hospital
To book an appointment with the doctor, click on the link below. If you have not used this service before, you will need to obtain a PIN number from the surgery and follow the instructions on the website to create your account.
Patient Access is a service provided by EMIS (our computer software provider) that allows you to access the practice online. Patient Access includes a number of optional features, including:
- Checking, booking and cancelling appointments.
- Checking your medication and ordering repeat medication.
- Access to part of your medical record
To make your visit to the surgery easier, we have an automated arrivals screen in the waiting room. When used, it will announce your arrival electronically rather than booking in at the reception desk.
Our receptionists will answer your phone calls, make appointments and handle any enquiries, along with doing the prescriptions and much more work that is done in the background that no one sees. They are there to help you but their job is extremely demanding, so please help them by understanding the problems they face when trying to please everyone. They may occasionally need to ask for some medical details if they feel your enquiry can be dealt with by speaking to a doctor on the telephone, but they will always treat what you say with the utmost confidentiality. They aim to be pleasant and courteous at all times.