The practice has a complaints procedure. This does not deal with matters of legal liability or compensation. It does not affect your right to make a formal complaint. Any comment or complaint should be addressed to our Practice Manager, who will ensure that it is investigated thoroughly and speedily.
NHS Complaints Procedure
In the first instance complaints should be sent in writing or emailed to firstname.lastname@example.org addressed to the Practice Manager.
Patients who have a comment or complaint about a GP, dentist, pharmacy or optician, which cannot be resolved locally with the practice manager, can contact NHS England using the details below.
PO Box 16738
Tel: 0300 311 22 33
All the relevant information regarding existing complaints, including files (electronic and hard copy), have been passed to NHS England – London Region complaints team who can be contacted at NWLCSU.CBLondonComplaints@nhs.net or 020 3350 4500.
Patients who have a comment or complaint about a hospital, mental health or community trust should contact the provider directly or contact their local CCG who will be able to help.