Clinical Pharmacist Urgent Appointments

From Monday 3rd April booking urgent appointments will now work differently at the surgery. Patients are still required to call the surgery at 8.00am to book an appointment.

Appointments for most minor ailments will now be booked with our new Clinical Pharmacist service for a telephone appointment call back within 48 hours. There will not be a possibility of speaking with or visiting the GP if you are unwell with any of the conditions on the list below.

Patients that call for an urgent appointment on a Monday, Tuesday and Wednesday will receive a call back from the pharmacist on Wednesday. Patients that call for urgent appointments on a Thursday and Friday will receive a call back from the pharmacist on Friday. When booking the appointment you will be given an allocated time of either 9.00am to 1.00pm or 1.00pm to 4.00pm for the Clinical Pharmacist to call.

The Clinical Pharmacists are highly trained and are able to prescribe medication such as antibiotics, order tests such as blood tests and X-Rays and can also refer you to the hospital where needed. If the Clinical Pharmacist does feel that you need to be assessed by a GP in person at the surgery after your call back then they will book you an appointment over the next week to see a GP.

In some instances you may be asked to send photographs in to the surgery in relation to your condition before your Clinical Pharmacist appointment. Where this is the case a receptionist will send you a link to upload images from your mobile. These will then automatically get inputted to you medical record.

Urgent same day appointments with the GP's will still be available for those that do not meet the criteria to be booked with the Clinical Pharmacist, but the number of these appointments have been reduced and are limited on a first come first serve basis.

This new procedure has been put in place with the aim of reducing pressure on the GP's and their workload. We hope that this new service helps us to turn away less patients that require urgent treatment from us by offering more appointments per week. With this service reducing the amount of urgent appointments with the GP needed, we hope that this will ultimately mean that we can release more routine appointments so that patients do not have to wait so long to see the GP.

We thank all patients for their patience and consideration while this new service is introduced to the surgery.

List of Conditions for Service