Contacting your GP Practice
Phoning the surgery
Ringing the surgery is one of the most popular ways to make an appointment, however at peak times the telephone lines can be very busy. The below graph shows the times when the surgery’s telephone lines are usually most busy, and you may experience longer waiting times.
If your need is non-urgent, please consider ringing at another time of the day, or you may wish to use eConsult to get in touch. You can do this here.
Do not use eConsult if your medical problem is urgent. Call the practice or visit www.111.nhs.uk. If you or someone else is seriously ill, and their life is in danger, call 999.
Best times to call the surgery
You can see the busiest times of day on the telephone lines here. Try calling at the green times of day, if your need is not urgent.
The surgery is also usually busier at the start of the week. You may prefer to call later in the week instead.
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Graph showing the busiest times to call the surgery, with 8.00am being the busiest followed by 2.00pm, 10.00am and 4.00pm with 12.00pm and 6.00pm being the quietest times.