NHS App on Older Devices Posted or Updated on 31 Jan 2025

From Monday 3 February, the NHS App will no longer be accessible as a mobile app for anybody using older devices. Patients using the following operating systems will no longer be able to access the NHS App via the app:

1. iOS 12
2. Android 6
3. Android 7
4. iOS 13 and iOS 14 - option to update device to iOS 15, which is the minimum supported version.

The NHS App is now only supported on:

1. Android version 8 and above (on devices with a front-facing camera)
2. Apple iOS version 15 and above
3. Web browser: https://www.nhsapp.service.nhs.uk/login

Guidance on checking and updating devices is available on the NHS.UK website.

This change is following a recent redesign of the NHS App, which now operates as a native app, improving its functionality and structure. As part of this transition, users are being moved off the old legacy Xamarin application onto the new version. Patients using unsupported devices will no longer be able to access the NHS App via the app and will need to log in through a web browser instead.