All members of our team have the right to carry out their work without threat of violence. Like the rest of the NHS, we operate ‘zero tolerance' and will remove from the list any patient who is physically or verbally abusive or threatening towards any team member or other patients. The practice considers aggressive behaviour to be any personal, abusive and/or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures. All instances of actual physical abuse on any doctor or member of staff, by a patient or their relatives will be reported to the police as an assault. We treat all our patients with respect, we expect the same.